Online Reputation Management (ORM) strategies can help keep track of and improve how your company is perceived online. Creating a process enables examining and assessing what a potential consumer, reporter, or partner will learn about your brand, people, or product/service via a Google search. What do people see, if they search for you before they go to your website or pick up the phone to call you? Will that be profitable for the business?
What Impact Does ORM Have on Digital Marketing?
It’s simple for someone to make a snap judgement about you and your business based on what they read on Google. Over 90% of customers check reviews before going to a store. They might form negative or positive opinions about your organisation and what you provide just by looking for you on the internet.
A bad online image, or none at all, can significantly influence your company’s performance (or your brand image). Your digital presence counts, whether you’re making a commercial deal, forming a business relationship, seeking new users or speaking with reporters.
Evaluating your digital presence
What online platforms are you using? How many followers or subscribers do you have? Companies like Switch2us offering effective ORM packages, do an in-depth evaluation of your digital presence and competitors online to make better content and marketing plans. Use the checklist below to assess your internet presence.
Search Engine Results
Study the first five results when searching for your company, people, or similar products/services.
Examine your Google My Business profile.
Social Media Platforms
Examine your company’s social media accounts & activity.
Check out Review Sites
Examine your Google ratings. Do you happen to have any? What number of stars do you have? Are you reacting to customer feedback? Do you have a plan in place to do this?
Examine the feedback you’ve received on Facebook. Do your consumers leave feedback on your Facebook page? Is your group reacting to them? Other review sites to look into include Angie’s List, Yelp, and TrustPilot.
Okay, I’ll admit that my digital appearance might use some improvement. So, what’s next?
Set up reputation tracking systems.
The best method to put out a reputation fire is to avoid one from beginning in the first place. Setting up online monitoring might help you detect possible issues before they become a fire hazard. Create Google Alerts for the name of your firm, fore-front executives, and goods and services. Trackur, and other similar internet reputation programmes, are other options.
Empower your staff to protect the company.
For your founders, owners, executives, and other stakeholders work to establish a strong social media presence. The individuals who work for many firms define them. As a result, it’s not unusual for the general public to look up the person’s name (Steph Curry, Tim Cook) to learn more about the organisation (Golden State Warriors, Apple).
Improve your search engine ranking.
If you can’t find your firm in the first few search results, you probably need some SEO assistance. SEO assists you to boost your organic search engine ranking. You could also want help with content planning or blogging. Negative reviews are often as horrible as having nothing appear for your brand or individuals. It may lead to bad connotations about you or, at the very least, expose you to prospective brand attacks. When your name doesn’t rank well, it’s easier for bad information to gather traction rapidly.
Hiring someone to assist with building ORM strategies is a good idea.
If your reviews are being ignored and your customer care team is too small or too busy to handle it, hiring an agency or partnering with someone who can assist you manage your online reviews might be helpful to your company. Online reviews are worth their weight in gold in today’s digital world. A high number of bad reviews might hurt your business, but a high number of favourable ratings can keep new consumers coming in the door.
Want a cost-effective ORM package to get results? Get in touch with the Switch2us team today! Visit the website every week for more digital marketing related blogs and articles.